I have used Blackbird now for over a year both for our own Amazon business and for our clients. I loved it up to recently but it’s even better now with the new dashboard. Our clients love it too. I purchased it to replace Feedback Genius initially but that's only a tiny fraction of the power of this tool.
For example we can easily track the progress of our own products and our competitors products in one place and if we ever need some up to date training on Amazon selling its right there in the same platform.
In my opinion, if you are an Amazon seller, this tool is indispensable.
We have been using Blackbird CRM to communicate better with our customers. Using Blackbird, we created a sequence of emails that are automatically sent out at intervals after a defined event. For example, when Amazon ships an order to our customer, Blackbird sends an email to thank them for their order. A few days later, Blackbird sends another email to ask if they received the product; about a week after that, we follow up to see how things are working out.Anne Feinmel
We have a record of each customer order including the customer name, mailing address, and Amazon email address. All this without importing and exporting data from Amazon to Blackbird—the application handles it all. Blackbird’s integration with Amazon is seamless and easy to set up, and Blackbird University is great for learning how to use—and how to leverage—the powerful features. I have used other email marketing applications (MailChimp and iContact), but for your Amazon business, Blackbird can’t be beat!
Blackbird makes me more money - that's why I recommend it.Steven Hourston
In the last 4 years I've created from scratch, two very successful brands, both with Amazon FBA sales well in excess of Seven figures. An essential factor in my success is sending well-crafted emails to my buyers (why do so many sellers ignore this opportunity???). I've used Feedback Five and Feedback Genius and both are good. However Blackbird is much better.
1. It's so much more than an Amazon autoresponder. The financial tools alone make it a great choice. I've also been able to get data on repeat purchases which opened up new sales opportunities.
2. I'm an experienced seller and ignored the "Grab a Guru" service for the first 3 months of using Blackbird. Well that was an expensive mistake! A very helpful and sharp guy called Steve, critiqued one of my Amazon product pages, and suggested improvements for my title, bullets and images. He also suggested a price test which brings me to an incredibly valuable feature, the split testing tool.
3. I tested two prices using the split testing tool, knowing which would win the test. Happily I was wrong and now make 11% more with every sale of that item. I'm now testing all my prices.
My main concern was managing the transfer of my emails from Feedback Five to Blackbird. I needn't have worried. It was seamless and the support excellent.
Blackbird makes me more money - that's why I recommend it.
Seven+ Figure Amazon FBA Seller.
Blackbird is a great software which provides a lot of different features. Not just that is a software where you can track your stats like emails, sales, BSR, finance and so on…you even have step-by-step coaching videos which will teach you how to find products to how to marketing them on Amazon! Which is very powerful!!! I really like Blackbird University coaching videos which helps me re-watch the videos again whenever I need it.
The second feature that I really like is CRM which gives you opportunity to send emails to all Amazon customer, asking about the product and asking for a honest review which gives you free reviews. The last feature that I really like is "Grab a Guru”. This gives you an opportunity to ask any question to top Amazon sellers and get an answer in 24ur I think. Really helpful with resolving any kind of problems. I like the software and I recommend to check it out!